At Positive Soles, I want every visit to feel calm, comfortable and unhurried. These policies help appointments run smoothly and ensure every client receives the time and care they deserve.

Appointments & Bookings

All treatments are by appointment only and should be booked in advance. Please ensure your contact details are correct when booking so you receive your confirmation and any important treatment information.

Appointment times include consultation and preparation where applicable.

Cancellations & Rescheduling

I understand that plans can sometimes change. If you need to cancel or rearrange your appointment, please provide at least 24 hours’ notice.

Appointments can be cancelled or rescheduled free of charge with at least 24 hours’ notice. Cancellations or rescheduling requests made with less than 24 hours’ notice will be charged 100% of the treatment fee.

Short-notice changes leave limited opportunity to fill your appointment, resulting in lost treatment time and income. Thank you for understanding and respecting the time reserved for you.

Missed Appointments

If you do not attend your appointment without giving notice, this will be treated as a no-show and charged at 100% of the treatment fee, in accordance with the policy accepted when booking.

Card Details & Cancellation Payments

When confirming your booking through Fresha, you will be asked to provide card details securely and accept the booking and payment policy.

Your saved card may be charged for late cancellations, late rescheduling or missed appointments in accordance with that policy.

If payment is declined or cannot be collected, you will be sent a secure online payment request. Any outstanding balance must be paid before further appointments can be booked. Future bookings will also require payment in full at the time of booking. may be subject to a cancellation fee.

Late Arrivals

If you arrive late, I will do my best to provide as much of your treatment as possible. However, your appointment may need to be shortened so that the next client's treatment is not affected. The full treatment fee may still apply.

Health & Wellbeing

Before your first treatment, you will be asked to complete a consultation form and provide relevant health information.

Please let me know about any medical conditions, medication, pregnancy, recent surgery, injuries or changes to your health. In some circumstances, a treatment may need to be adapted or postponed, or you may be advised to seek guidance from a healthcare professional before treatment.

Illness

If you are feeling unwell, have a fever or may have a contagious illness, please contact me before attending so we can decide whether your appointment should be rearranged.

Your Comfort

Your comfort is important throughout your treatment. Please let me know if you would like the pressure, temperature or positioning adjusted. You can ask for your treatment to be paused or stopped at any time.

Complementary Therapies

Reflexology, Reiki and Thai Leg & Foot Massage are complementary therapies intended to support relaxation and general wellbeing.

They are not intended to diagnose, treat or cure medical conditions and should not replace medical advice or treatment from an appropriate healthcare professional.

Payment

Current treatment prices and payment information are displayed on the Positive Soles website and booking system.

Respect & Professional Boundaries

Positive Soles is a professional holistic therapy practice where all clients are treated with care and respect. Inappropriate or unacceptable behaviour will result in the treatment being stopped and future appointments may be declined.

Specialising in Womens Wellbeing

Positive Soles is a peaceful home-based treatment space in Sidcup, Specialising in women’s wellbeing through Reflexology, Reiki, Thai Leg & Foot Massage and Menopause Reflexology.

Privacy & Confidentiality

Your personal and health information will be treated confidentially and handled in accordance with applicable data-protection requirements.

Please see the Positive Soles Privacy Policy for full details.

Professional Standards

I am a member of the Federation of Holistic Therapists (FHT) and am committed to providing treatments professionally, respectfully and within the scope of the therapies I provide.

If you have any questions about a treatment or are unsure whether it is suitable for you, please feel free to contact me before booking.

Positive Soles is a home-based holistic therapy space in Sidcup, welcoming all clients with a special focus on women’s wellbeing.

My aim is to provide a calm, private and nurturing environment where you can step away from the demands of everyday life, feel comfortable and at ease, and give yourself permission to simply rest.

As treatments are provided within my home-based treatment space, all appointments are private and one-to-one, allowing me to protect each client’s comfort, privacy and dignity while providing treatments professionally and respectfully.

Positive Soles is a place to release, relax and recharge, a little time that is entirely yours.

At Positive Soles, your privacy and confidentiality are very important to me. This Privacy Policy explains what personal information I collect, why I need it, how it is used and how it is protected.

Positive Soles handles personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

I am a qualified Reflexologist and Reiki Practitioner, a member of the Federation of Holistic Therapists (FHT) and hold professional insurance through FHT Insurance.

Information I Collect & Why

To provide safe and appropriate treatments and manage your appointments, I may collect:

• Your name and contact details

• Relevant health and medical information

• Medications, allergies and contraindications

• Consultation and treatment records

• Appointment details and relevant communications

Health information is classed as special category personal data and is treated with additional care and confidentiality.

Your information is used only where reasonably necessary to manage your appointments, assess the suitability of treatments, provide appropriate treatments and aftercare, maintain professional records and meet my legal, professional and insurance obligations.

How Your Information Is Used

I process your personal information where there is an appropriate lawful basis under UK data-protection law. This may include contract, legitimate interests, legal obligations and, where appropriate, consent.

Your personal information will never be sold or shared with other organisations for their own marketing purposes.

Information will only be shared where necessary and appropriate, for example where required by law, in connection with a legal or insurance matter, to protect someone's vital interests, or where a trusted service provider processes information on behalf of Positive Soles.

Website & Online Bookings

The Positive Soles website is provided through Squarespace, and online appointments are managed through Fresha.

When you visit the website, make an online booking or provide information through these services, certain personal or technical information may be processed by Squarespace or Fresha as necessary to provide their services.

Squarespace and Fresha have their own privacy and data-protection practices.

Keeping Your Information Safe

Appropriate physical, electronic and organisational measures are used to help keep your information secure and protect it against unauthorised access, loss, misuse or disclosure.

Client consultation and treatment records are stored securely and treated confidentially.

How Long Your Records Are Kept

Client consultation and treatment records are securely retained for 5 years following your last treatment, in accordance with my current professional and insurance record-keeping requirements.

Records may be retained for longer where required for legal, insurance or professional purposes.

Once personal information is no longer required, it will be securely deleted or destroyed.

Appointment & Marketing Communications

I may contact you regarding appointments, reminders, changes, treatment information and appropriate aftercare.

These communications are separate from marketing.

Where consent is required, marketing, news or special offers will only be sent if you have actively chosen to receive them. You can unsubscribe at any time without affecting your treatments or ability to book with Positive Soles.

Reviews, Testimonials & Photographs

Identifiable photographs, testimonials, reviews or other personal information will not be used on the Positive Soles website, social media or promotional materials without appropriate permission.

Where you have given consent, you may withdraw that consent for future use at any time.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Access the personal information held about you

• Request correction of inaccurate information

• Request deletion or restriction in certain circumstances

• Object to certain uses of your information

• Withdraw consent where processing relies upon your consent

Some rights are subject to legal, professional and insurance record-keeping requirements, which may mean certain records still need to be retained.

Please contact Positive Soles if you wish to exercise any of your data-protection rights.

Cookies

The Positive Soles website may use cookies and similar technologies to enable the website to work correctly and understand how visitors use the site.

Where required, you will be given the opportunity to manage your cookie preferences.

Data Breaches

If a personal data breach occurs, appropriate steps will be taken to investigate and manage it. Where required by law, the Information Commissioner's Office (ICO) and affected individuals will be informed.

Contact & Further Information

Positive Soles – Reflexology & Holistic Therapies
Sidcup, Kent

If you have any questions about this Privacy Policy, how your information is handled or would like to exercise your data-protection rights, please contact me using the contact details provided on this website.

If you have concerns about how your personal information has been handled, you also have the right to raise a concern with the Information Commissioner's Office (ICO).

This Privacy Policy may be updated from time to time. The latest version will always be available on the Positive Soles website.

Last updated: August 2026

To ensure a calm, relaxing and safe environment for everyone, I kindly ask that you attend your appointment alone.

Unfortunately, I am unable to accommodate children or additional guests at Positive Soles. This is due to insurance and safety requirements, as well as there being no separate waiting area available.

Please ensure that childcare arrangements are made before attending your appointment, as I would never want to be in the position of having to turn you away on arrival.

Thank you so much for your understanding and for helping me maintain the peaceful and relaxing environment at Positive Soles. description